Keep Callers on the line. Connect with your customers with on hold messaging that delivers results.

Silence is the sound of a missed opportunity. Create a positive on-hold experience and make the most of every call with On Hold Messaging from Mood. Reduce hang-ups, drive sales and engage callers with our marketing on hold solutions.

  • Increase awareness of products and services
  • Manage call traffic, provide hours of operation
  • Increase employee productivity
  • Highlight promotions and supplement marketing efforts
  • Invite customers to like your business on social channels and visit your website

“Our hospital has used Mood’s services for more than 20 years, and we couldn’t imagine using anyone other than Mood for our on hold messaging needs.”

Mara Hoberty

Marketing Coordinator, Franciscan Health – Indianapolis, Mooresville & Carmel


Whether you’re looking to promote the latest offerings or create an atmosphere that reinforces your brand image, Mood will design a marketing on hold solution that connects with your customers in extraordinary ways.

#1 Collaboration

Our entire creative team collaborates and works with you on your production through our easy-to-use online portal, Voice Design.

#2 Create

Our Copywriters craft your script, then our professional Voice Talents and Sound Designers record and master the on-hold messages.

#3 Approve

Before final production, we’ll send you an email so that you can log on to Voice Design and listen to them. From there, you can approve the messages for production or request changes.

#4 Produce

Once approved, your on-hold message production is delivered by our Brand Messaging Team. It’s really that easy.


With our easy-to-use online Voice Design portal, we make on hold messaging simple. With a few quick clicks, you can:

  • Create scripts and submit orders
  • View order history
  • Manage voice talent and music style preferences
  • View account settings
  • Approve messages or request changes
On Hold Messaging Control


+ More than 85% of callers prefer on-hold messages over silence. - Cellular Marketing Magazine


of callers make a purchase as a result of something they heard on-hold. –Maximarketing


Caller retention increases by 40% when on-hold messaging is played. – US West

Contact us for more information about the On-Hold Messaging solution that’s right for you.