The Importance of Drive Thru Equipment Maintenace
The use of drive-thrus skyrocketed over the course of 2020 and 2021 due to COVID-19, and there’s been no turning back. Convenience, efficiency and accuracy are hallmarks of a good drive-thru system. Whether you’re streamlining your ordering process or need quick updates to drive-thru menu boards, there are options to ensure systems remain in working order before there’s a problem. Let’s examine why you need drive thru equipment maintenance and should consider drive-thru maintenance contracts to prevent drive-thru system repairs and damage.
Improve Customer Experience for Drive Thru Customers
Customer experience is what keeps your guests coming back again and again. Drive-thru systems play a crucial role in shaping how they feel about your location. According to a study by QSR Magazine, 70% of customers indicated speed as the most important factor when choosing a drive-thru. Waiting to resolve drive-thru headset repairs or drive-thru equipment repairs to microphones could slow down how quickly guests can order, let alone ensure accuracy.
Increase Operational Efficiency for Drive Thru Systems
How long does it take from when a guest arrives to order from a menu board and speaks to an employee on a drive-thru headset to the order being placed in an order management system? Outdated drive-thru systems can bottleneck restaurants and fast-food establishments. Automated digital display systems, integrated dashboards and timers and up-to-date drive-thru equipment can streamline the entire order process, leading to improved productivity, lower wait times and more orders moving through the line.
Greater Revenue Growth for Businesses with Drive Thrus
A highly efficient drive-thru system directly contributes to revenue growth for restaurants, QSRs, coffee shops and more. Many systems can integrate with mobile or online ordering and pay-ahead options, meeting a significant shift in consumer behavior. According to research, more than 70% of Starbucks orders are mobile and drive-thru. The faster an order is placed and received, the more convenient it is and can account for an increase in profit.
What Does a Drive Thru Maintenance Service Contract Entail?
Routine drive-thru system and software maintenance can prevent issues or problems before they impact your ability to serve customers or guests. Mood Texas is proud to offer cost-effective insurance packages. Our team can provide fast, technical service for drive-thru headsets, drive-thru software and even digital menu boards. We are partnered with leading equipment providers, including 3M, HME and PAR.
If Mood Texas didn’t install your drive-thru system and solutions? No problem! Our drive-thru equipment maintenance and service contracts can be added to your existing system.