RED DOOR SPAS
ABOUT RED DOOR SPAS
Red Door Spas is a premium salon and spa service, offering clients sophistication, service, and serenity for nearly 100 years. With impeccable customer service and expertise, RDS is known for creating a relaxing retreat for beauty, harmony, and well-being.
For Red Door Spas, it’s all about the experience—a place of comfort and relaxation, not just inside the Red Door, but also online and on the phone. Employees were spending too much time managing multiple devices and discs to support music in multiple zones and on-hold messaging, in addition to having poor quality online music, which constantly started and repeated.
Mood partnered with Red Door Spas to upgrade their experience by integrating solutions with a simplified and unified Experience Design, beginning with a pilot program that expanded to a nationwide launch. Mood consolidated on-site music and on-hold messaging to a single proprietary IP platform, with a premium, hands-free sound system supporting individual zones in the lobby, spa rooms and salon, in addition to online music with automatic updates and improved user controls for more flexibility and less repetition.
Mood developed an easily managed, customized solution that allowed Red Door employees to refocus on delivering the personal service for which they were famous. By working with Mood, Red Door Spas went from three vendors to a single source provider, completely focused on providing a single, consistent experience.
“At Red Door Spas, we believe in the holistic nature of caring for our clients. Mood helps us go beyond the traditional spa treatments by creating a full experience which requires little upkeep on our part.”
Alex Basso, Marketing Manager
Elizabeth Arden Red Door Spas
SALON & SPA